OnePlus Customer Credit Cards Used for Fraud Transactions, Company Says Investigating
15 January, 2018, 18:10 | Author: Regina Silva
Many of us have been there, and even though you know there's a good chance you'll get the money back, that feeling of violation is hard to shake.
Many other users - the thread now runs to 10 pages - chimed in with similar accounts, prompting infosec firm Fidus to run its own investigation.
OnePlus has yet to confirm if their payments system might have been compromised, but a community manager has acknowledged the post and has sent it along to the customer service team for further investigation, so we'll have to wait and see what the results of the investigation is, and whether or not users should be anxious.
"I purchased two phones with two different credit cards (.) Yesterday I was notified on one of the credit cards of suspected fraudulent activity, I logged onto credit card site and verified that there were several transactions that I did not make. This FAQ document will be updated to address questions raised".
In the meantime, it might not be a bad idea to check your credit card statements for fraudulent purchases if you've used those cards to purchase something from the OnePlus website. Apparently, card info isn't stored on the site but is instead sent directly to the "PCI-DSS-compliant payment processing partner" over an encrypted connection. 89 people had no issues, while 80 used PayPal.
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In its report, Fidus said the OnePlus website was using the Magento eCommerce platform, which has for at least two years been known to contain cybersecurity flaws.
The firm stressed that its website is https encrypted and claimed it would be "very hard to intercept traffic and inject malicious code".
It said that payment details "flow through the OnePlus website and can be intercepted by an attacker", but acknowledged it had no evidence a breach had taken place. OnePlus will continue to investigate alongside its third-party service providers, and promises to update with its findings as soon as possible.
To its credit, OnePlus has been pretty quick to react, hopefully saving other recent customers from the same fate.
Almost 40 similar complaints were later posted to Twitter and Reddit, while cybersecurity firm Fidus published a blog post detailing the alleged issues with the OnePlus website's payment system. Also, the intensity of this issue is unknown at the moment.
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