Sky a standout in the latest Ofcom complaints data

21 January, 2018, 02:14 | Author: Regina Silva
  • Sky a standout in the latest Ofcom complaints data

TalkTalk's attempts to fix its poor reputation for customer service have suffered a blow after it topped the telecoms watchdog's table of broadband complaints between July and September past year.

The UK's communications regulator revealed TalkTalk received the most complaints per 100,000 subscribers between July and September 2017.

"The transition process led to some confusion for a small number of customers and in turn, this saw a rise in the number of complaints made to Ofcom in the later part of past year", a spokesperson said. Complaint handling and billing were secondary concerns.

BT improved its performance, dropping to 25 complaints per 100,000 customers from 28 in Q2.

'That move, and a radical shift to self serve, has already delivered a material improvement in customer satisfaction and we expect complaint data for 2018 to reduce significantly'.

In the mobile sector, Vodafone received double the industry average with 10 per 100,000, ahead of BT on 9 and TalkTalk and Virgin Media which both received 8. TalkTalk and Virgin Mobile were not far behind at 8 complaints per 100,000 customers, while Tesco Mobile generated the fewest complaints (1) and EE, 3 United Kingdom and O2 United Kingdom also performed well (3 complaints each).

"Having said that, there are still areas that could do with some improvement - customers are still most likely to grumble about broadband and landline services, although there are mitigating factors in the last quarter such as teething issues with the Post Office HomePhone's acquisition of Fuel Broadband".

Government shutdown won't close National Parks
There will be no permits issued, no educational programs, trash will not be collected, roads and walkways will not be maintained. Jarvis compared the plan to ordering the Smithsonian to close its doors but bring its collection outside for everyone to see.

Police confirm release of four abducted expatriates in Kaduna
Victims typically are released unharmed after ransom is paid, though security forces have rescued a few high-profile abductees. Nigeria's Kaduna state police command says two Americans and two Canadians kidnapped by gunmen on Tuesday have been released.

Ed Sheeran announces engagement to Cherry Seaborn on Instagram
Ed and Cherry went to school together in Framlingham, Suffolk, and reportedly started dating in 2015. I started slipping into it, and that's why I took a year off and buggered off".

"We remain committed to continually making our services better for customers and will of course keep working hard to do so over the coming months". According to Ofcom's report, the main sources of these gripes were "faults, service and provision issues", with "complaints handling and billing" being secondary concerns.

For landline complaints, the Post Office ranked top with 24 per 100,000 and again Sky had the least with six. The bad news for Vodafone is that it still has a way to go to get down to the level of the other MNOs, all of which got three complaints per 100,000.

"We're shining a light on how different providers perform, and it's clear many need to up their game on service quality and complaints handling", said Jane Rumble, Ofcom's Director of Consumer Policy.

BT remained the most complained-about pay-TV provider, but saw its ratio drop to 14 from 19 complaints per 100,000 customers.

EE, Three and O2 all received just three complaints, while Tesco Mobile received just one per 100,000 customers.

Compared with the second quarter of 2017, the number of complaints increased slightly for landline and pay-TV.


  • Researcher: Sales of Trump properties suggestive of money-laundering

    Researcher: Sales of Trump properties suggestive of money-laundering

    Simpson was hired to probe the president by a conservative website, The Washington Free Beacon. Fusion GPS is a commercial research and strategic intelligence firm based in Washington, D.C.
    Super Bowl tickets: Odds for Vikings fans

    Super Bowl tickets: Odds for Vikings fans

    The Jaguars, an up-and-coming squad led by a fearsome defense and a strong running game, have been this year's surprise team. We played tough, tough games against Los Angeles and other teams that we had to beat just to get to the Super Bowl.
    Lindsey Graham hits White House, says immigration fight a 's-show'

    Lindsey Graham hits White House, says immigration fight a 's-show'

    As Graham and Durbin began describing the deal, Trump said, it was immediately clear it would be unacceptable to most Republicans. Trump has said Durbin misrepresented his comments. "He said, 'Put me down for wanting more Europeans to come to this country".
  • Final Fantasy XIV: Stormblood Goes Dancing Mad

    Final Fantasy XIV: Stormblood Goes Dancing Mad

    The images were displayed during a special 30th Anniversary celebration for the Final Fantasy franchise in Japan. New players who wish to experience the free trial may register here: .
    Schlumberger (SLB) Given a $81.00 Price Target by Morgan Stanley Analysts

    Schlumberger (SLB) Given a $81.00 Price Target by Morgan Stanley Analysts

    Seth Klarman decreased its stake in Avis Budget Group (CAR) by 74.08% based on its latest 2017Q3 regulatory filing with the SEC. ValuEngine cut shares of Schlumberger from a "hold" rating to a "sell" rating in a research report on Sunday, December 31st.
    'Fit For Duty': White House Physician Sees No Concerns About Trump's Health

    'Fit For Duty': White House Physician Sees No Concerns About Trump's Health

    Trump is well known for questioning whether exercise is beneficial and doesn't appear to get any beyond golfing with a cart. But the 71-year-old president performed "exceedingly well" on the test Jackson said, receiving a flawless score.
  • Women's March will focus on voter registration, electing more women, organizers say

    Women's March will focus on voter registration, electing more women, organizers say

    Nancy Sinatra, who sang the 1966 hit "These Boots are Made for Walkin'", succinctly replied to Trump with her own tweet . The 42-year-old Argento was harshly criticized by her compatriots for not telling her story earlier.
    US warship violated sovereignty near Scarborough: China

    US warship violated sovereignty near Scarborough: China

    The South China Sea has crucial shipping lanes, rich fishing grounds and potential oil, gas and other mineral deposits. China says it wants to settle any territorial disputes over the South China Sea through bilateral negotiations.
    Las Vegas shooter researched San Diego before mass shooting

    Las Vegas shooter researched San Diego before mass shooting

    Clark County Sheriff Joe Lombardo said the FBI is investigating an individual of federal interest related to the case. This week, officials also announced no charges are expected against Paddock's girlfriend, Marilou Danley.
  • Chicago Rapper Fredo Santana Dies at 27

    Chicago Rapper Fredo Santana Dies at 27

    His debut album, Trappin Ain't Dead Yet , featured guest appearances from Kendrick Lamar, PeeWee Longway and Chief Keef . The rapper has also talked openly about having an addiction to lean, which may have contributed to his health issues.

    UBM (UBM) Price Target Raised to GBX 810

    The stock was bought at an average price of GBX 2,257 ($30.61) per share, for a total transaction of £69,989.57 ($94,913.98). Citigroup reiterated a "neutral" rating on shares of Micro Focus International in a research report on Friday, January 5th.
    The March for Life

    The March for Life

    Jan Schakowski, D-Ill., said: "Of course if a baby is born alive then everything must be done to protect that life". Trump , who once supported abortion rights, became the first USA chief executive to address the march by satellite.


Roger Federer beats Richard Gasquet again to reach fourth round in Melbourne
Halep has been travelling under the radar somewhat at Melbourne Park as she works her way towards a maiden Grand Slam title. On Margaret Court Arena, Serbia's Djokovic needs to find a way past 21st seeded Spaniard Albert Ramos-Vinolas.

Amazon Nixes Connecticut In Bid For 2nd Headquarters
The tech giant estimates its investments in Seattle from 2010 through 2016 resulted in an extra $38 billion to the city's economy. Amazon received 239 proposals from cities across the USA , including Birmingham and Huntsville.

Moyes a fan of Joao Mario
LONDON (AP) - West Ham couldn't make it two Premier League wins in a row as it drew 1-1 with Bournemouth on Saturday at the London Stadium.

Greitens' attorney asks CNN to retract story about Federal Bureau of Investigation inquiry
He said Karabell was contacted by the Federal Bureau of Investigation following a conversation Karabell had with Schaaf. I'll make you feel good. "God has a way of helping people in the midst of pain to emerge with wisdom", Greitens said.

NIA, NSG probe blast at Gaya's Mahabodhi temple
The officers found a burst thermos flask in the kitchen which led to the small explosion causing panic among the devotees. A team of forensic experts have been fled from Patna to ascertain the nature of the explosives found at the site.

Koreas to March Under One Flag at Pyeongchang Olympics Opening
But Seoul and Pyongyang still needed approval from the IOC, as the pact required the suspension of some basic Olympic rules. North Korea will also send 24 officials, including coaches, alongside the athletes in three sports and five disciplines.

Air Force Academy Cancels All Sporting Events Amid Government Shutdown
All three athletic departments operate as separate, private entities from the government-run academies. Navy, because the Naval Academy Athletic Association is separate from the United States Naval Academy.

Call of Duty: WWII Was the Best-Selling Game for December 2017
During the event, Prop Hunt tasks players on one team with disguising themselves as everyday items strewn throughout the war zone. It's considered a "fun party mode", providing players with a "break from the core modes".

UFC 220 official weigh-in - Stipe Miocic vs. Francis Ngannou
The card, from TD Garden in Boston, Mass., is headlined by Miocic's Heavyweight Championship defense against Francis Ngannou . Ngannou is 11-1 as a professional, and his knockout of Overeem was one of the biggest the sport has seen.

Zverev Fails To Reach Last 16 After Shock Loss To Chung
Things went downhill in spectacular fashion for Zverev after he complained about playing in the dark during the fourth set. In the latest development, Maria Sharapova was knocked out from the tournament by Angelique Kerber on Saturday.