Apple Admits MacBook Keyboard Fail, Offering Repairs and Refunds

23 June, 2018, 20:58 | Author: Sammy Rose

The company said it has "determined that a small percentage" of MacBook and MacBook Pro keyboards may have misfiring keys that unexpectedly repeat or do not produce characters or have keys that feel "sticky".

Apple has finally admitted the utterfly-mechanism keyoards in its Macook ad Macook Pro laptops are diaolical, and has offered free repairs and replacemets. To ameliorate the frustration - which has led to class-action lawsuits - Apple will service affected keys and keyboards, free of charge, and possibly refund those who paid for previous fix. Every model listed, right from 2015's 12-inch Retina MacBook to 2017's 15-inch MacBook Pro, comes with the butterfly switch design Apple first rolled out with its computer revamp in 2015. A piece from the online publication The Outline also declared: "the new MacBook keyboard is ruining my life".

These butterfly keyboards have proven divisive among consumers. Out-of-warranty repairs can cost $700 (roughly Rs. 47,500), requiring an upper case replacement. Apparently, the switches are so delicate that the mere presence of dust can force them to fail. At that time, the company claimed that this was more accurate and precise than other keyboards. Earlier this month, 9to5Mac had reported on three separate class-action lawsuits related to the keyboard problems.

Apple posted special cleaning instructions for laptops with butterfly key switches in 2017, but no other information.

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And, please, continue keeping the issue quiet so that Apple can keep receiving its industry-best brand reliability award from Consumer Reports, whose scores are based exclusively on owner feedback. Snell called for a recall if the problem was pervasive as it seemed.

Apple said affected customers can receive service at no charge via a retail Apple Store, through Apple's mail-in fix program, or through an Apple-authorized service provider.

Apple said the problems involved only a "small percentage" of laptop keyboards.

In general, the issues-which many users have reportedly complained about since the introduction of the thin butterfly-design keyboards three years ago-involve keys that feel sticky and/or unresponsive.


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