Facebook moderators accused of turning blind eye to under-age accounts

19 July, 2018, 12:26 | Author: Cecil Buchanan
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The revelations come in an investigation by Channel 4's Dispatches programme in which a reporter worked at Cpl Resources, Facebook's largest centre for United Kingdom content moderation.

Most of the pages granted shielded review are for governments and news organisations, but Robinson - whose real name is Stephen Yaxley-Lennon - and the defunct political party Britain First were also given the same status. "But I just don't agree that that is the experience that most people want and that's not the experience we're trying to deliver".

The reason, says the moderator, is that "they have a lot of followers so they're generating a lot of revenue for Facebook".

Facebook said it wouldn't hesitate to remove Tommy Robinson's page if he repeatedly violated the site's community standards, as it did with Britain First, and added that it already removes any content on his page that violate the company's guidelines.

"If the content is indeed violating it will go", Allan stated. At its high point, Britain First's now-banned page boasted around two million likes, and was, according to anti-fascist organization Hope Not Hate, the "second most liked Facebook page in the politics and society category in the United Kingdom - after the royal family".

Facebook said it does have a process to allow for a second look at certain Pages, Profiles, or pieces of content to make sure it has correctly applied its policies.

Facebook had earlier promised to double the number of people working on its safety and security teams this year to 20,000.

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In a blog post published today, Monika Bickert, Facebook's vice president of global policy management, referring to the documentary, said: "It's clear that some of what is in the program does not reflect Facebook's policies or values and falls short of the high standards we expect".

Despite the statements from Facebook, other questionable content remain on the platform, as shown in the documentary, including a boy being beaten by a grown man; a meme that shows a girl whose head is dipped underwater with the caption "when your daughter's first crush is a little negro boy"; and a comment aimed at Muslim immigrants, saying, "f**k off back to your own countries".

"We have to have an admission that the person is underage", they said, according to the Sun.

In a particularly noteworthy moment, a Facebook trainer, employed through CPL Resources in Dublin, tells the undercover reporter how they handle a video of child abuse.

The NSPCC's Andy Burrows said the images were "shocking" and disputed Facebook's defence that allowing such videos could help identify and rescue abused children.

'Facebook understood that it was desirable to have people spend more time on site if you're going to have an advertising based business, you need them to see the ads'. "We take these mistakes in some of our training processes and enforcement incredibly seriously and are grateful to the journalists who brought them to our attention", said Allan.

"Moderators are told they can only take action to close down the account of a child who clearly looks 10-years-old if the child actually admits in posts they are under-aged", reported The Telegraph.

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