British Airways says Heathrow flights hit by computer problems

21 July, 2018, 20:14 | Author: Regina Silva
  • Operations stopped at London Heathrow after reported fire alarm at control tower

The news comes after IT problems at the British flag carrier left more than 75,000 passengers stranded at Heathrow and Gatwick airports during a long weekend in May previous year.

In a separate incident, all carriers experienced disruption as Heathrow's air traffic control tower was evacuated during a fire alarm.

British Airways cancelled and delayed flights at London's Heathrow, on Wednesday due to problems with a supplier's IT systems, the airline said.

One passenger was told that delays could be up to "three to five hours".

The airline blamed a "combination" of problems - including a systems issue and the temporary closure of Heathrow's air traffic control tower. It's not terribly helpful...

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'We apologise for any inconvenience that this has caused. "Everyone's just sitting here".

Travellers complained of cancellations and delays at Heathrow as "system issues" reportedly left BA struggling to provide boarding passes to some customers.

A Gatwick Airport spokesman said: We only had two diverts from Heathrow Airport as a result of the earlier action - one from Glasgow at 5pm and the other was from St Petersburgh at 5.10pm.

"We are working with our supplier to resolve the matter and are sorry for the disruption to our customers' travel plans", British Airways said in a statement, as quoted by the newswire.

The failure is a blow as airlines gear up for the peak holiday period.

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