Mobile goes Rock Star with free Pandora Plus and guaranteed concert tickets
16 August, 2018, 14:25 | Author: Sammy Rose
To scoop up the offer, simply grab a code from the T-Mobile Tuesdays app on Android and iOS on August 28. T-Mobile introduced Team of Experts, which is a small, dedicated team of customer service reps who serve a particular area of the country. You can head over to T-Mobile's website for more on the partnerships, and be sure to head down to the comments section to let us know what you think of these deals.
Unlike those offers, the Pandora Plus service, which normally costs $5 a month, is only free for a year. It's a tactic shared by other carriers - like Verizon's promo mentioned above, and free Tidal from Sprint (which may soon merge with T-Mobile).
Today, T-Mobile took the stage to talk about the improvements it's making to customer service.
These perks will be rolling out to amphitheaters/event centers nationwide and numerous perks will be offered through the T-Mobile Tuesdays app.
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Although the initiative is expensive, T-Mobile COO Mike Sievert believes that, "This team of experts approach is actually good business". T-Mobile has also teamed up with Live Nation to give customers access to last-minute tickets at concerts, as well as deals for discounted concert tickets at select amphitheater shows.
As part of the revamped customer support, each of the company's 17 US -based call centers will have teams in charge of overseeing specific places, like Minnesota or the various regions of large, metropolitan areas like New York City, said Callie Field, the T-Mobile executive vice president of customer care.
T-Mobile has done so much since it first started its Un-carrier movement and one has to ask, what more could possibly be done? When customers call in or message T-Mobile through its app, they'll be automatically routed to a team dedicated to their city, skipping over the usual automated phone menu rigmarole. "Expect to hear more". T-Mobile customers will be able to purchase tickets to sold-out events, have fast-lane entry to events, get $25 tickets to lawn/outdoor concerts, and be able to purchase T-Mobile branded lawnchairs and access T-Mobile-exclusive concession stands.
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