O2 will pay up for loss of service

09 December, 2018, 05:44 | Author: Sammy Rose
  • O2 will pay up for loss of service

O2, one of the UK's leading mobile network service providers, has faced a backlash from its customers for failing to provide them with a data connection.

O2 is the second largest mobile operator in the United Kingdom; the company says it has around 32 million connections to its network and also hosts virtual network operators, such as Sky Mobile and giffgaff, which were also affected by the outage.

O2 customers affected after a technical fault left millions unable to get online could be in line for compensation.

The firm said it would be giving its pay monthly, small and medium business and mobile broadband customers credit for two days of monthly airtime subscription charges.

- Pay-as-you-go customers will be given a 10 per cent credit on a top up in the new year.

Alex Neill, managing director of home products and services, said O2 should compensate "customers for the frustrating network failure suffered by millions".

"In addition, O2 needs to give its customers reassurances that it is taking measures to stop this from happening again". Connectivity is now such an integral part of our lives, it is time for the regulator to consider whether it should introduce automatic compensation for the inconvenience caused by severe outages'.

Issues with O2's mobile network were first reported at around 5:20 am yesterday after customers said they could not use their 3G or 4G data.

Total Inability To Support User Phones O2 fries burning data for 32 million Brits
READ MORE
Total Inability To Support User Phones O2 fries burning data for 32 million Brits READ MORE

An O2 spokesperson apologised for the data outage and assured customers they are doing everything possible to ensure it does happen again in the future.

O2's data network went down at around 4:45am yesterday morning, with the immediate and downstream outage affecting around 32 million people (so describing them as "a limited number of customers" seems a little off, Ericsson).

You can do this if you are a consumer - for example, if you incurred expenses in order to use internet services for personal reasons.

Other mobile networks, including Sky, Tesco and Giffgaff, were also affected by the problem because their networks use O2 services.

If you're unhappy with the response from your provider, you can follow its formal complaints procedure.

O2, which has more than 25 million United Kingdom customers, saw disruption to its network last for most of the day on Thursday.

If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

In the case of O2, this is Ofcom-approved Ombudsman Services: Communications, which reviews a case and comes to an independent decision on it, usually within six weeks.

Samsung Galaxy S10 will have an obscene number of cameras
But the bad news is that the Galaxy S10 will, just like all the other phones, drop the 3.5mm headphone jack. The leakster has posted three renders but these images are based on a case manufactures expectations only.


Another radio station pulls 'Baby It's Cold Outside' from the airwaves
A poll on the WDOK Facebook page Wednesday showed overwhelming support to bring the song back. Other lyrics like "say, what's in this drink?" have also raised eyebrows.


Former Oakland University Star Kay Felder Arrested For Allegedly Choking A Woman
On Monday, Dec. 3, 2018, Raptors 905 guard Kay Felder was charged by police in connection with an allegation of domestic violence. After being waived by the Raptors in October, Felder remained with the franchise's G-League team.


Recommended:



Popular

Plane Skids Down Runway at Burbank Airport Amid Rainy Weather
METAR reports for BUR from immediately before and after the incident indicate the airport was experiencing heavy rains and mist. Helicopter video from KTLA showed the plane had left scars in tile at the end of the runway where it came to a stop.

New Skoda Scala Unveiled - Will It Come To India?
Safety-wise, Skoda can fit the Scala with up to nine airbags, including a driver knee airbag and optional rear side airbags. That's due to a long 2,649mm wheelbase while the vehicle itself is 4,362mm in length, 1,793mm wide and 1,471mm tall.

Southampton boss Ralph Hasenhuttl to take charge of first game vs Cardiff
Hasenhuttl revealed there was no contact from Arsenal in the summer after Arsene Wenger's departure, contrary to reports. I'm not frightened about it, but the problem at the moment is that we have a lot of games in the next few days.

Ukraine Says Russia Partially Unblocked Its Azov Sea Ports
The Kremlin has called the naval incident a provocation meant to shore up Poroshenko's sagging popularity. Ukraine has declared martial law in some regions and banned entry to Russian men aged 16 to 60.

Cardi B Appears in Court for Strip Club Brawl
She was supposed to be appear in court on Monday after a summons was issued on October 1 but she failed to turn up. The 26-year-old arrived bright and early to the NYC courthouse, where she was later released without bail.

46 arrested in major bust linked to Sicilian mob
Once the "maxi-trial" was underway, the judge sentenced Mineo to five years in prison. Riina - who was nicknamed "The Beast" - died in prison a year ago aged 87.

Red Sox Re-Sign Nathan Eovaldi After Playoff Success
They weren't going to head into the 2019 campaign with Drew Pomeranz as a projected member of their rotation. Maybe that's why the Red Sox will get those World Series rings while the Yankees and Dodgers didn't.

Arsenal legend blames Sarri for Chelsea ace Hazard poor form
The 28-year-old has won two Premier League titles, the Europa League, the FA Cup and the League Cup during his time at Chelsea FC. The club is available to sign a new contract immediately, but it's up to him if he wants to renew or not.

SpaceX Sends Cargo Ship To International Space Station But Booster Landing Fails
This mission should be 16 for of Dragon spacecraft under the commercial contract between NASA and SpaceX to supply the ISS. It's not every Friday that a 156-foot-tall SpaceX rocket booster is towed to Port Canaveral.

Arsenal players filmed inhaling laughing gas
The Gunners are unbeaten in 20 matches in all competitions and take on Huddersfield in the Premier League on Saturday. Arsenal began the season with two defeats but have been in excellent form under new manager Unai Emery since.