Payments at retailers, including Woolworths, hit by Telstra outage; ATMs, EFTPOS affected

11 July, 2019, 19:07 | Author: Regina Silva
  • Shoppers hit by Australia-wide EFTPOS outage

Telstra and Commonwealth Bank are both experiencing major issues across the country right now.

Customers had complained to CBA via social media that their EFTPOS machines were displaying error messages.

"The cause of the problem is under urgent investigation and we are working to have full services restored as a matter of priority", CommBank said.

'How can we rely on your services when all our cards are declined? "We apologise to all of our customers who are inconvenienced by this".

Woolworths customers reported hearing an announcement telling them of a nationwide outage which is leaving some unable to pay for their groceries.

People in Sydney, Melbourne, Brisbane and more had reported issues with withdrawing cash or using electronic payment services.

'We're investigating an issue affecting services including EFTPOS and access to ATMs for a number of enterprise customers nationally, ' it said.

"Our stores are continuing to trade as our teams are still able to process payments manually at this time", Woolworths said.

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The outage also hit Australia Post, St George Bank, NAB, Westpac and ANZ.

"A supplier issue is impacting a number of organisations (including us), we are experiencing outages to some EFTPOS transactions and banking services at our outlets".

"We're working closely with Telstra to rectify the network issue as quickly as possible".

"We know there are some issues with the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto the CommSec website".

ANZ Bank and its customers are also affected, the bank confirmed on Twitter.

Westpac said some branches, ATMs and services in Sydney were non-operational due to a broader network failure in the region.

'There appears to be a wide-spread EFTPOS outage at the moment, while this is not isolated to ANZ, please be assured that we are working to have this resolved on our end ASAP, ' it told customers. "Rest assured we are urgently looking into this and will have further updates soon", the company wrote on Twitter. She added that the bank's call-centre is experiencing a "higher than normal" call volume and said there is no need for retail or business customers to call the bank. "Our telecommunication provider continues to work to resolve their incident that is impacting our services", the CBA tweeted.

"We are impacted by an issue with one of our telco providers".


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